Copier Repair and Service Contracts

Three ways to cover a machine

Cost per page. The standard agreement. You pay a fixed rate for every page the machine prints and everything else is included — parts, labor, preventative maintenance and toner shipped automatically off meter reads. There is no charge for a service call.

Fixed monthly contract. A flat fee covering an agreed page allowance, with overage billed at a stated rate. Easier to budget when your volume is steady, and reviewed annually against your actual meters.

Time and materials. No contract. Labor is billed at $105 per hour plus parts. Reasonable for low-volume machines and equipment near end of life, though contract accounts are dispatched ahead of time-and-materials calls.

We service machines we did not sell

If your current dealer is slow, unresponsive, or has raised your cost per page every year without discussion, you can move the service contract without replacing the equipment. Our technicians are trained across Ricoh, Kyocera, Xerox, Canon, Sharp, Konica Minolta, HP and Brother, and we stock parts for all of them.

Send us the make, model and current meter reading and we will quote coverage. If the machine is genuinely at end of life we will say so rather than sell you a contract on it.

What preventative maintenance actually involves

Frequency is set by the machine, its volume and its environment — a device in a dusty warehouse office is seen more often than one in a quiet suite. A scheduled visit includes removing surface dirt inside and outside the machine, pulling and cleaning the components that collect toner and paper dust, blowing out the paper path, inspecting and replacing feed rollers before they begin to misfeed, checking image quality and recalibrating colour, and confirming firmware and scan destinations still work.

Most jams are caused by worn rollers or damp paper, not by a failing engine. See why your copier keeps jamming for what to check before calling.

Response times and how dispatch works

Contract accounts get a four-hour on-site target during business hours across the Twin Cities metro, delivered by our own technicians. Nationwide, the same commitment is delivered through a vetted partner network under our agreement and our invoice. When you call, say whether the machine is down or merely degraded — that changes how the call is prioritised.

Many faults are reported by the machine itself before anyone picks up the phone. Networked devices under contract send alerts and meter reads automatically, which is how a toner cartridge often arrives before staff notice the level is low.